General.


Why do you need my email address during the registration process?

We need your email address as the identifier which we provide to companies you request us to contact on your behalf, so they can locate your associated personal data in their systems.


Can anyone use my email address to request information from companies?

No. We use a secure two-step email authentication process to verify that you indeed have access to the email account you provide us with.


How are you authorized to request information and changes on my behalf?

During the two-step email authentication process, we ask you to explicitly authorize us to request information and changes from companies based on your instructions. We do not issue any requests without you actively selecting the respective companies, and choosing to take action.


Can you tell me what use of personal data is good or bad?

We at One.Thing.Less do not presume to judge if the use of personal data for a particular purpose is good or bad. We believe in you being able to make this decision based on the responses you receive from companies which you decide to contact. But we also believe that companies which do not respond to your legitimate requests fully and in time better have a very good reason for that.


Are companies obliged to respond to requests from me?

If you are an EU resident, then the General Data Protection Regulation (GDPR) entitles you to a response as you are considered a "data subject". Companies which control your personal data are considered "controllers", and Article 12(4) GDPR explicitly states that "if the controller does not take action on the request of the data subject, the controller shall inform the data subject without delay and at the latest within one month of receipt of the request of the reasons for not taking action and on the possibility of lodging a complaint with a supervisory authority and seeking a judicial remedy."


I am not an EU resident but would like to know how companies are using my personal data. Can I still use the app?

Yes, you absolutely can use our app. However, depending on the applicable data protection regulation for you, you might not be entitled to a response from companies. It is up to the individual company to decide if and how they respond to your request and if they want to treat non-EU residents different from EU residents.


I am curious to know what information companies have on me, but I may not want to opt out.  Can I still use the app?

Absolutely. When you launch an ASK request in our app, we only ask for responses regarding if and how a company uses your personal data, nothing more. Only when you choose to ACT do we contact companies on your behalf to inform them about your change request. Nothing happens without your explicit action first.


Nothing in life is free – why am I not paying for your service?

We believe that privacy and your ability to take control over the use of your personal data should be fundamental human rights, so individuals should not be charged for it. To be very transparent  —  we make money by helping companies to answer customer requests regarding the use of their personal data faster, efficiently, and more secure using our platform, as fulfilling their duties to grant their customers’ individual rights is absolutely essential to avoid distrust by customers, media and data protection authorities. And we believe that you don't want to wait up to 30 days until you hear from them about how they use your personal data. Our Co-Founders have invested their own time and money to build the One.Thing.Less platform and have not accepted any outside investment in order to maintain independence and the freedom to develop our services.


Can companies influence the questions I can ask or changes I can request?

No, One.Thing.Less is absolutely independent and proud of it.